Referencing a Link Created by Another Webpage

Referencing a Link Created by Another Webpage

by Asator » Fri Apr 27, 2012 7:38 pm

Hello all. I'm having a difficult time researching this topic because it seems like I either don't know what it's called, or there's no quick way to do it.

I've got a website that updates us with every new ticket submitted by a user. Every time a user opens a help ticket, the dashboard queries data from a SQL database and returns the relevant information about said ticket. On the actual ticketing website, a link is created every time a ticket is opened, and it includes with the new ticket number. I'm trying to make our Dashboard populate a field with that new link whenever it retrieves the data for us.

So, basically I need to know how to get my website to reference a link that doesn't exist until a ticket is created. Any and all help will be appreciated.

Re: Referencing a Link Created by Another Webpage

by XainPro » Fri Apr 27, 2012 8:03 pm

simple make a temporary link for only administrator use and after ticket genration change this temporary link to permanent ticket number link.

Re: Referencing a Link Created by Another Webpage

by Asator » Fri Apr 27, 2012 8:19 pm

wat

I don't think you quite understand what I'm asking. This is why I had such trouble Googling it.

I have two sites:

Ticketing System
Dashboard (Site I created)

1. A User goes to Ticketing System
2. A Ticket is opened
3. New ticket is assigned a new ticket number
4. A new link is created with the new ticket number
5. Dashboard is updated with the new ticket information

As you can see, the link does not exist until a new ticket is created. Therefore, hard-coding a permalink won't work because I don't have a link to hard-code it with.

Also, I feel like you're implying that IO should change the link every time a ticket is created. That's not very practical considering we have upwards of 50 tickets a day. It also eliminated the point of having a link that brings me to the ticket.

Re: Referencing a Link Created by Another Webpage

by XainPro » Fri Apr 27, 2012 8:37 pm

well the solution i am talking about it automated so wither you have 50 tickets or 5000 tickets that dose not mater
in you dash board you wan show info about the tickets especially new tickets so you query in your ticket system database
like select those tickets which are in process and opened within last 48 hours.

1.User come to site apply for new ticket open a temp link is created and its status initially set to waiting for assignment/approval and a auto temp link is created to share the info to dashboard website.

2.the dashboard shows all waiting for assignment/approval tickets.
i think you are unable to explain or i am unable to conclude what exactly you wana explain.

write your basic need.
what i understand is you want to show recently opened/applied tickets in your dashboard but the link only created after you approved the ticket from ticketing system ?

Re: Referencing a Link Created by Another Webpage

by Asator » Mon May 07, 2012 4:41 pm

The link is created when the ticket is created. The link does not have anything to do with whether or not the ticket is assigned.

Ticket is opened --> Link is created --> Dashboard is updated

The Dashboard is updated with basic information about the ticket.

I can't link to the ticket from Dashboard because the link is created before the Dashboard is updated.

Re: Referencing a Link Created by Another Webpage

by XainPro » Tue May 08, 2012 7:07 am

Why you want to link it in dashboard
To Show Information about Ticket and
to change ticket options
Right ?.
change you dashboard query to
select all tickets either it has link or not and do not come to ticket system to change its option add options there in dashboard..
i think snaps would be help full or your dashboard selection of the ticket's query...